Inbound Customer Care Services
Give your customers a different level of experience and satisfaction with your product and services.
Customer care now plays a crucial role in the field of any business in the world. FVS’s Inbound customer care services ensures high quality support for your “before, during and after” sales of your products or services thus increasing your customer satisfaction. With our professionalism and dedication, we always aim to improve your customer experience by providing you a team of highly trained and well educated customer/technical service representatives.
Here’s the list of what our inbound agents can do for your business:
– Billing Inquiries
– Order Taking
– Product/Service Inquiries
– Product Recall Management
– Event and Show Schedule Management
– Directory Assistance
– Customer Relationship Management
– Technical Support
– Help Desk
Outbound Calling Services
Maximizing your target market by reaching out to more potential customers with our outbound calling services.
With our experience in the outbound calling industry, we act as an extension of your sales and customer relations team by providing you with our highly professional agents and tools to get in touch with your prospects and turning them into customers thus growing your companies profit.
Here are the outbound calling services we can do for your business:
– Lead Generation and Qualification
– Appointment Setting
– Market Research Data Collection
– Collection Reminders
– Data Verification
– Sales follow up
Blended Calling Services
A hybrid call center service which involves both outbound calling and inbound customer service.
We always take pride with our multitasking abilities to do different tasks at the same time. Our agents can do both outbound calling to do some appointment setting, schedule follow ups and take inbound calls to handle the inquiries and assistance. On top of that, these agents are also trained to respond to chats and emails even they are in a call.
Virtual Assisting Services
Our Virtual Assistance means you get all the benefits of a secretary without the cost involved or the time it takes to hire and train “the right” person. With us you get experienced operators who provides personalized administrative, technical, or social assistance to you. We are your own secretarial team but in a virtual location! And you can customize any aspect of our service to meet your unique demands. Your secretary will not only be your personal receptionist, but also carry an intimate understanding of your position and its needs.
Other non-voice services we can do for you:
– Article/Content Writing
– Search Engine Optimization
– Web Development
– Lead Generation
– Email Management
– Calendar Management
– Social Media Management
– Data Entry
– Voicemail Management
– Event Planning
– Trip Planning
– Call Answering and Forwarding
– Record Management