About

Company Overview

With the 5 years of Business Process Outsourcing experience, FVS provides superior quality of services in managing Call Center Agentsand implementing the outsourcing strategies in the industries we serve. FVS brings a fresh and innovative approach to outsourcing services. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility and greater value, thus improving efficiency and profit of our client’s business. Our team are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective, efficient and professional service.

As an experts in the business process outsourcing, our extensive skills encompass all aspects in the implementation and operation including helping to develop a functional specifications to fit the client business requirements. Our clients from Australia, United States of America, Canada and UK in different industries like car and health insurance, market survey, online education, travel, home improvements and maintenance among other industries had been fully satisfied with our services.

With our exceptional functional and technical expertise coupled with extensive knowledge in industry and professionalism, makes FVS the ideal choice for an outsourcing firm to manage the implementation of your outsourcing service needs.

Mission
Call Center Agent
To provide outstanding customer service, increased flexibility and greater value with a cost-effective and professional services that will exceed the expectations of every client by continually investing in our people, infrastructure and process thus ensuring strong financial return to our client’s business.

Company Core Values

  • – Always come out with new creative ideas that have the potential to positively change the corporate world
  • – Commitment for high quality of service, professionalism at all times and other initiatives that impact lives both within and outside the company
  • – Act with honesty and integrity
  • – Achieve excellence for everything we do each passing day
  • – Responsibility for the actions that has influence to business and people
  • – Enjoy and have fun at work
  • – Teamwork

Call Center Agent
Our Edge over other Service Providers

– Highly competent and college graduate talents with good to exceptional communication skills
– Cost Effective (rates as low as home-based agents but with premium facilities)
– Industry experience and reputation
– Family-Oriented culture
– Responsiveness to change and flexibility to adopt
– Dedicated employees for your each team (no part-time and no moving around of employees to different campaigns
– Dedicated support group for every team of 15 agents

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